Job Title: Benefits Plan Administrator
Location: Hybrid (3 days in-office, 2 days remote)
Job Type: Full-Time, Permanent
Compensation: Commensurate with experience
Benefits: Extended Health Care, Travel Insurance Program
About the Role:
We are seeking an experienced and detail-oriented Benefits Plan Administrator to lead the comprehensive administration of employee benefits programs across a diverse member group in Canada. This role also includes managing a standalone Travel Insurance Program for members.
As the central point of contact for both internal stakeholders and external partners, the successful candidate will oversee benefit plan operations, ensure compliance, and deliver excellent client service. This position is ideal for someone with strong organizational skills, deep knowledge of group benefits, and the ability to tailor support to the unique needs of each participating member.
Key Responsibilities: Benefits Administration:
Manage day-to-day operations of health, dental, vision, disability (STD/LTD), life insurance, and travel insurance plans
Oversee benefits enrollment, changes, and terminations across multiple clients with accuracy and timeliness
Implement risk management practices to help reduce claims costs
Client & Member Support:
Serve as the primary contact for benefit inquiries, issues, and guidance
Build and maintain strong relationships with member clients and their HR teams
Monitor claims experience and proactively alert clients of potential impacts on renewals
Compliance & Reporting:
Ensure full compliance with federal, provincial, and local regulations
Stay current with legislation changes affecting benefits programs and advise clients accordingly
Vendor & Partner Management:
Liaise with insurers, third party administrators, and travel insurance partners
Negotiate renewals, resolve service issues, and recommend plan enhancements
Education & Communication:
Create and lead employee education initiatives on benefits
Respond to employee questions and concerns promptly and professionally
Plan Design & Analysis:
Support the design and rollout of new or revised benefits plans customized to client needs
Analyze utilization and claims data to inform strategic plan recommendations
Problem Resolution:
Investigate and resolve complex benefits issues
Act as mediator between clients, employees, and vendors when necessary
Qualifications:
Licenses/Certifications: LLQP required; CEBS (Certified Employee Benefit Specialist) preferred.
Experience: 5+ years in benefits administration, with multi-client experience strongly preferred.
Knowledge: In-depth understanding of group benefits, provincial/federal compliance, and vendor relations.
Skills:
Strong communication and interpersonal abilities
Proficiency in benefits administration systems and Microsoft Office Suite
Excellent analytical, organizational, and multitasking skills
Commitment to high-quality service and confidentiality
Additional Details:
Work Environment: Hybrid schedule (3 in-office, 2 remote)
Travel: Occasional travel for client meetings or training may be required
If you are a proactive, client-focused professional looking to make a significant impact in the employee benefits space, we encourage you to apply.