Bilingual Customer Service Representative - Facility Maintenance/ Property Management
Ottawa, ON
About Us:
Our network is a leading Canadian integrated facility maintenance service provider. Our clients are Canada’s largest financial, property management and retail companies who utilize our services for national reactive and scheduled maintenance and repairs, a streamlined national solution for billing and reporting, and top-tier service. As we continue to grow, we're on the lookout for a passionate Bilingual Customer Service Representative to contribute to our success story.
About the position:
We are currently searching for a Bilingual Customer Service Representative to be part of our dynamic team. This person will report to our Account Manager and work as a part of a team to deliver great service to our large enterprise clients.
Training is preferred (not required) in the office in Milton, Ontario but everything else is Work From Home!
A regular day for you would look like this:
- Creating Forms
- Managing Dispatch of Vendors
- Responding to Service Calls
- Sourcing External Contractors
- Preparing Quotes for Clients
Must-haves!
- Completion of high school diploma
- Bilingual in English and French
- Excellent communication and problem-solving skills
- Ability to work under pressure and meet deadlines
- Computer savvy – experience using MS Office
- Clear criminal background check
- Experience working in property management or facility maintenance is a big plus!!!
Why Work Here:
- This position can be performed entirely from home (in Canada!). We do however prefer training in the office in Milton, Ontario
- Required to work 37.5 hours a week Mon-Fri, 8:30 am to 5:00 pm
- Start time is flexible just ask.
- Job Type: Permanent, Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Work from home
Our Values:
- One Team Mindset
- Respect, Trust, and Integrity
- Service Obsessed
- Continuous Improvement
