Patient Care Manager – Emergency (Full-time Permanent)

Kenora, ON

Description

If you are seeking an innovative leadership opportunity with the ability to shape the future of healthcare in Northwestern Ontario, Lake of the Woods District Hospital (LWDH) is currently seeking a full-time Unit Manager to join its leadership team.

Reporting to the Vice President of Patient Care and Chief Nursing Officer, the Unit Manager provides effective leadership within the LEADS framework, working collaboratively with the management team to ensure efficient resource utilization and the delivery of high-quality, patient-centred care. This role provides leadership to a multidisciplinary team of professionals and fosters a culture of learning, collaboration, and continuous improvement across complex clinical environments.

The Unit Manager is accountable for the leadership and operational oversight of the Emergency Department, the Sexual Assault and Domestic Violence (SA/DV) Program, and the Nurse Practitioner (NP) Service. You will lead the Emergency Department in delivering timely, high-quality emergency care within a fast-paced, high-acuity setting, while supporting patient flow, clinical excellence, and staff engagement.

You will also manage and coordinate the comprehensive Sexual Assault and Partner Abuse Care Program, which provides crisis response, medical care, nursing follow-up, and community education in close collaboration with the Emergency Department and community partners. In addition, you will oversee the NP Service, an integrated extension of the Emergency Department, providing patient-centred, non-emergency care through nurse practitioners to improve access, enhance patient flow, and reduce wait times for lower-acuity patients.

Why Work with LWDH? In this position, there are many benefits to joining our team:

• Five weeks of paid vacation prorated
• Five discretionary days
• Flexibility to negotiate work/life balance arrangements
• Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
• Desjardin Group Life Insurance coverage that includes basic life insurance, short/long-term disability coverage, and voluntary custom options
• Hospitals of Ontario Disability Income Plan coverage that includes short-term sick pay and long-term disability
• Green Shield Canada extended health benefits for single and family including dental/orthodontic services, prescription, health services, vision, hospital accommodation, etc.
• Relocation and accommodation packages and support
• Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, an employee perks program, and much more!

Qualifications

Education:

• Bachelor of Science in Nursing minimum and a member in good standing with the College of Nurses of Ontario
• Current certification in BLS for Healthcare Providers, ACLS, Basic Cardiac Rhythm Interpretation, CTAS, TNCC, and CPI required
• Current certification in PALS and/or ENPC preferred

Experience:

• 5 - 10 years’ related nursing experience particularly in the emergency/critical care field
• Minimum 3-5 years’ experience in a leadership role an asset
• Experience being accountable for setting the context of employees’ work and ensuring they have what they need to provide required services
• Previous experience working/managing in a unionized environment with the ability to understand and operate within multiple collective agreements

Knowledge, Skills, and Abilities:

• Demonstrated clinical leadership skills, human resources management skills, and financial management skills
• Solid ability to monitor staff performance and ensuring best practice standards are met within the maternity portfolio
• Previous experience and knowledge of LEADS in a caring environment framework is an asset
• Knowledge and experience with Change Management is desired
• Proficient computer skills with working knowledge of Meditech, EMR, Excel, Word, PowerPoint, MS Outlook, etc.
• Demonstrated ability to provide support and ongoing mentoring to staff
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers
• Must have the ability to effectively communicate (written and verbal) in the English language in order to provide excellent communication with team members, patients and families, ability to communicate in additional language(s) an asset
• Excellent organization and prioritization skills
• Ability to collaborate with all areas within the hospital and have many key interactions with internal and external partners and stakeholders
• Ability to work independently and effectively communicate with other members of the health care team
• Ability to contribute to corporate strategic direction, long-term planning, and capital expenditures through participation on key organizational committees and through inter-professional collaboration
• Ability to plan for and manage staff schedules and daily staffing needs based on planned and emergent patient activity
• Strong knowledge of professional practice standards from the applicable regulatory colleges
• Knowledge of Occupational Health & Safety regulations/requirements
• Must have demonstrated excellent attendance/performance record

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. LWDH is a proud and active partner in the All Nations Health Partners Ontario Health Team, working collaboratively towards the development of a seamless, patient-centre healthcare system. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application. For more information, to request an accommodation, or to report a frequently publicly posted advertised job posting, please contact the Human Resources Department at 807-468-9861 ext. 2393.