Our Part-Time Customer Service Specialists provide a patient-centric experience over the phone and serve as the first point of contact for patients at Risas. In this role, you will educate patients on our services and pricing while assisting with appointment scheduling. This is a fast-paced environment that requires strong communication skills, the ability to prioritize, critical thinking, and problem-solving when supporting both new and returning patients.
Schedule & Hours
Monday–Friday: 4:30 PM – 8:00 PM
Saturday: All day (required availability)
This is a part-time, on-site role
Responsibilities
Answer an average of 40-50 telephone calls per day during scheduled part-time shifts to schedule appointments for new and/or current patients
Educate patients on services and pricing
Verify and update patient demographic information while scheduling appointments
Identify and resolve patient concerns to support patient satisfaction and retention
Complete patient treatment follow-up calls
Communicate with teammates at offices across all markets regarding patient questions, scheduling needs, and updates
Process payments by phone
Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, HIPAA, and Risas policies and practices)
Perform other duties and responsibilities as assigned
Qualifications
Bilingual in English and Spanish required
Customer service experience over the phone preferred
Proficient computer skills
Excellent organizational and multitasking skills
Strong written and verbal communication abilities
Warm, friendly, and outgoing personality
Comfortable utilizing de-escalation techniques when communicating with patients
Ability to think creatively, problem solve, and work independently
Benefits
Risas Dental and Braces offers benefits for eligible part-time teammates, which may include:
Vision benefits (based on eligibility)
The working environment is fun, fast paced, challenging, and rewarding with opportunities for professional development and career advancement. Join us in this work. Begin a career that is full of meaning and value.