Operations Manager
Cambridge, ON
OPERATIONS MANAGER
Location: Cambridge, Ontario
Industry: Industrial Pump Repair, Mechanical, Field Service, Manufacturing
WHO WE ARE
Our company is a trusted pump repair and field service company serving municipal, industrial, and commercial customers across Ontario. We specialize in the disassembly, evaluation, repair, and rebuilding of pumps and rotating equipment.
We combine decades of hands-on mechanical expertise with the strength and stability of a growing organization. We are focused on quality workmanship, strong customer relationships, and building a team that takes pride in solving real mechanical problems.
ABOUT THE POSITION
We are looking for a hands-on, technically strong Operations Manager to lead our shop and field service operations.
This role is responsible for providing direction to the shop floor, coordinating machinists and pump mechanics, reviewing and updating drawings, and ensuring that work is executed efficiently, safely, and profitably. The Operations Manager connects estimating, inspection, and production — turning approved quotes into well-managed, on-time repairs.
This position requires strong mechanical knowledge, leadership capability, and the ability to manage workflow, people, and performance metrics simultaneously.
RESPONSIBILITIES:
- Provide daily direction and prioritization to shop staff
- Coordinate machinists, pump mechanics, and support labour
- Review, update, and support creation of repair drawings and reverse-engineered components
- Analyze shop load and capacity to optimize staffing and scheduling
- Manage work-in-progress and reduce bottlenecks
- Evaluate actual labour and material usage against quoted estimates
- Identify cost overruns early and take corrective action
- Improve labour efficiency and throughput
- Work closely with the Estimator and Inspector to ensure smooth job handoffs
- Oversee subcontractor usage and quality standards
- Address day-to-day HR matters including performance management, coaching, attendance, and discipline
- Ensure health and safety standards are met, enforced, and continuously improved
- Maintain a clean, organized, and professional shop environment
Your leadership directly impacts cycle time, margin performance, employee morale, and customer satisfaction.
QUALIFICATIONS
- Strong background in pump repair, rotating equipment, machining, or industrial mechanical environments
- Experience supervising shop personnel in a production or repair setting
- Ability to read and review mechanical drawings and tolerances
- Experience managing workflow and shop scheduling
- Strong understanding of labour efficiency and job costing
- Comfortable addressing HR-related issues professionally and consistently
- Working knowledge of health and safety requirements in a mechanical shop environment
- Strong communication and leadership skills
Preferred:
- Experience in reverse engineering and component redesign
- Exposure to municipal or industrial pump repair markets
- Experience implementing KPIs and operational reporting
- Familiarity with estimating processes and margin management
WHY JOIN US
- Lead a skilled mechanical team
- Work in a specialized industrial repair environment
- Play a direct role in improving operational performance and profitability
- Be part of a stable and growing organization with long-term opportunity
