Dispatcher - Inbound/Outbound

Pickering, ON

Our companyis a Canadian-based trucking company located in Pickering, Ontario and is part of the team. Our professional, industry leading team picks up and delivers freight 24/7 across Canada and the USA. We believe that each employee contributes directly to the growth and success of the company and we are looking for a motivated and dedicated individual to join us.

Position to be filled:   DISPATCHER

JOB OVERVIEW:

Reporting to the Operations Manager you will be responsible, but not limited to, all activities involved in effectively covering all required trucks and shipments. By relaying information, directing resources and problem solving, you will work to ensure trucks are moving and customer freight is delivered in the most efficient manner possible therefore contributing to operational success and driver retention.

RESPONSIBILITIES AND DUTIES:

• Join the team in planning inbound/outbound for fleet of 75 Trucks.
• Negotiate rates for assets as well as brokerage.
• Allocate drivers and equipment efficiently to meet customer requirements, maximizing lane profitability and equipment use through planning, sourcing of acceptable loads and minimization of empty miles.
• Develop and implement appropriate plans for achieving cost efficiency, quality improvements, improved responsiveness and department objectives.
• Manage and resolve escalated issues.
• On call as required.
• Work with other Dispatchers to coordinate shipments.
• Provide exceptional customer service with a proactive approach.
• Follow all internal processes and consistently and accurately update TMS.
• Promote and support all company policies and initiatives to ensure the safety of our employees, customers, property, the environment and the public.

QUALIFICATIONS:

• College and/or university degree.
• Experience in the transportation industry as a Dispatcher/Planner.
• Positive attitude and strong interpersonal skills.
• Proven ability to effectively prioritize and manage multiple priorities.
• Excellent problem-solving and critical decision-making capabilities.
• TMW, Isaac, HOS knowledge an asset.
• Proficient with Windows operating system.

WHY WORK FOR US:

• Excellent company culture
• Industry leading starting wages
• Safe work environment