Account Service Representative (ASR)

Surrey, BC

Account Service Representative (ASR)

Our company is located in the 188 st-32 Ave area of Surrey BC is looking for an Account Service Representative. This position is responsible for providing Customer service, Clerical and administrative duties to clients and their customers, Ensuring accuracy and complete confidentiality. Account service representatives are responsible for the timely processing of orders. Routine communication with the client and their customers, in both verbal and written form, are required.

Requirements

• Ability to work independently and as a team member.
• Fluent in English
• previous experience using a WMS system is an asset
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Problem solving skills
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.
• Ability to handle stressful situations and a high diverse volume of work.
• Neat, thorough and possess excellent time management skills.
• Strong negotiation skills a definite asset when working with different client levels.

Duties

• Routine online computer entry of customer orders.
• Communicate with A/R department when necessary to obtain credit release on identified credit hold customers.
• Handle customer inquiries regarding delivery status of orders.
• Resolve customer problems and complaints.
• Provide client return guideline information to customers.
• Convey back order information on behalf of client to their customers at time of order placement.

Being double vaccinated is a condition of employment

A vehicle is required as it is quite a walk from the closest bus stop

This is a Monday- Friday position

The role starts at $40,000/ year

Apply now