Quality Assurance Supervisor / Manager

Saskatoon, SK

About Us:

We have over 60 years of experience specializing in the design, manufacture, and custom fabrication of engineered polyethylene systems for water, wastewater, and storm water management applications.  We offer ourclients full-service engineering support in the design and manufacture of custom systems to meet their project’s specific requirements.

We are currently seeking a Quality Assurance (QA) Supervisor to work out of our Saskatoon, Saskatchewan manufacturing location.  This role will be responsible for supervising the inspection and testing from incoming to dock audit; maintaining the effective functioning of the Quality system; ensuring that processes are robust and functional; championing problem resolution efforts; and implementing continuous improvement methodologies to ensure compliance to jurisdictional, customer, company quality standards, and company’s key performance indicators.

We Offer:

• Competitive, comprehensive salary, commensurate with experience.
• Strong safety programs.
• Opportunities for career advancement.
• Generous company paid health & dental benefits.
• Generous company pension matches up to 5% of salary.
• Ongoing training and support.

Qualifications:

• Post-secondary diploma or degree in a related field.
• 5 – 8 years previous related experience in a manufacturing environment or an equivalent combination of experience (manufacturing and Quality), education and training that demonstrates the ability to perform the key responsibilities of the position.
• Previous supervisory or management experience required.
• Strong interpersonal, organizational and time management skills enabling multi-tasking, prioritizing work, and exercising initiative to ensure an efficient department and provide high quality level of service as a support group.
• Attention to detail, high level of reliability and accuracy, analytical, and data driven.
• Working knowledge in basic Quality Tools, MSA, SPC, Problem Solving techniques, Lean and world-class manufacturing techniques.
• Working knowledge with various applicable Industry Standards.
• Working knowledge and training in ISO 9001:2015 Standards and Internal Auditing.
• Able to develop strong and effective working relationships at all levels of the organization.
• Excellent computer skills and sound knowledge of MS Office (Excel, Word, Power Point). Experience utilizing a fully integrated ERP system a must.

Responsibilities:

• Supervise QA staff including hiring, wage and performance reviews, and corrective actions. Direct work and activities to ensure that they meet established procedures and standards.
• Ensure proper training of staff to ensure that competency level is up to date.
• Maintain the Quality Program directly at the plant level and in cooperation with Senior Management at a company wide level.
• Setup product test and inspection requirements from incoming to dock audit, for both QA and Production, i.e., inspection setup in IQMS (plant’s database) and other means.
• Responsible for the facilitation of the Annual Quality Management Review to represent the Plant in the companywide meeting.
• Responsible for leading the efforts to renew our ISO certification and maintain other jurisdictional standards as required (CSA, ASTM, Factory Mutual, NSF, etc.). Acting as company liaison with regulatory agencies. Conducts ISO 9001:2015 Internal Audits and facilitates other external audits/visits (Customer, regulatory bodies, etc.). Ensure that all requirements are met.
• Review and address all internal QA related incident reports and collaborate with the plant for the other Incident Reports, identify trends, patterns, and corrective/preventative actions.
• Conducts MRB meetings to control NC products that are on hold.
• Champions all customer complaints. Lead the External/Internal Non-Conformance review process in a timely and effective manner, resolving quality/process issues by utilizing disciplined problem-solving techniques and proper product failure analysis.
• Handles communications and resolutions of raw material supplier issues.
• Review applicable Industry Standards and collaborate with Engineering; come up with supporting instructions/procedures as necessary, conduct trainings and audits, to ensure compliance and continuous improvement.
• Facilitate Annual submission of samples for product certifications.
• Conducts/facilitates Top Defects meetings based on data. Analyze data, apply appropriate problem-solving tools to reduce defects, ensure closed-loop process, share lessons learned and best practices to other plants.
• Manage and maintain gauge and test equipment calibrations/MSA/GRR. Orders new gauges and test equipment needed to maintain the QA Lab’s capability.
• Ensures that process/product validations/verifications requirements are communicated and conducted using Statistical techniques. Apply change management and control to minimize or mitigate risks.
• Prepares/sends Material Test Reports/Certificates and other special reports required by Customer about product compliance to Standards.
• Prepares necessary Quality reports requested by Management. Provide data analysis of key product/process quality indicators to drive continuous improvement.
• Conducts QA, customer requirements, and continuous improvement trainings to Operations (Procedures, ISO 9001, BIQC, problem solving tools, basic statistical and world class manufacturing techniques.
• Provide cost effective purchasing of supplies and services for the QA Department.
• Initiate improvement projects for QA Department and participate in companywide continuous improvement projects to improve Safety, Quality, Delivery, Cost, Inventory.
• Ensures that procedures and requirements are defined, documented as necessary, communicated, and met. Serves as the plants’ “voice of the customer” and “gate-keeper” for things that affects quality and customer satisfaction.