Cosmetics Customer Service Representative

Scarborough, ON

The role of an CSR/Jr. Account Manager is to manage the daily operations and organization of various customer accounts. You are to work in a supportive role to the Business Development Manager and Senior Account Managers in all aspects of the business from the development of new ideas through to the management of the execution.

Duties and Responsibilities:

Managing up to date customer profiles;
Data Management: Maintaining accurate and up to date customer information (BOM, PO)
Customer Development: Developing relationships and serve as one of the customer’s primary point of contact
Monitoring new development projects for both new and existing accounts including working with the Reach and Innovation team and coordinating cosmetic samples
Coordinating purchase orders between the Operations department and customers
Monitoring inventory and shipment details
Providing excellent customer service with thorough knowledge of company products, services and features in order to meet customer needs
Perform other related duties as specified by direct supervisor

Job Qualifications:

Exceptional English communication skills
Experience in sales and account management in consumer packaged goods industry is preferred
Experience in Cosmetic manufacturing is an asset
Must have trend consciousness and a passion for fashion and cosmetics
The ability to think strategically and proactively are crucial, as well as being able to excel in a fast paced, high pressure environment
Excellent presentation and communication skills
Ability to handle multiple projects simultaneously with impeccable organizational and time-management skills
Post-Secondary education required. Courses in business, fashion, cosmetics, sales or marketing are a welcomed asset
Superior problem solving skills - must be resourceful and creative with solutions

Benefits:

Health Insurance
Dental Insurance
Disability Insurance
Life Insurance
GRSP
On-site parking
On-site gym
Company events
Corporate discounts