Customer Service Representative

Langley, BC

Schedule: Monday – Friday, 8am-4:30pm

We represent the world’s largest independent manufacturer of specialty lubricants. The company provides high quality lubricants and services to a wide range of industries.  The company’s Canadian west coast facility is in the Port Kells area of Langley B.C. We are in search of a full-time, experienced Customer Service Representative.

Role Overview

The Customer Service Representative will take incoming calls from our customers and staff, process orders using SAP, research and resolve customer complaints and inquiries, communicate pricing and inventory variances to customers and sales force, work as a liaison for purchasing, and sales force, and communicate order status to customers and sales force.

Responsibilities

• Take incoming calls, emails and faxes from customers, sales force and warehouse/manufacturing staff.
• Answer customer inquiries.
• Builds and maintains strong relationships with the regional sales force.
• Enter return authorizations (RA's) into SAP.
• Communicate with internal shipping teams and outside warehouses to process, release, and track orders.
• General office duties including reception, mail/courier processing, filing, and other assigned administrative duties to support the operations department.

Requirements

• 2+ years of customer service experience in an industrial/ manufacturing environment is strongly desired.
• Proficiency with Microsoft Office applications.
• Strong written and verbal communication skills.
• Detail oriented with the ability to manage multiple priorities.
• Teamwork, collaboration, and self-motivation.
• Projects a positive and professional image at all times.
• ERP experience required. SAP knowledge is a plus.
• Export experience is a plus.

There is transit service available, but it is followed by a 20-minute walk to the office location.

We Offer

• A starting wage of $22 hour- $25/ hour (depending on experience)
• Benefits package includes company group insurance plan
• Health, dental, and vision
• Long Term Disability.
• Retirement benefits
• 6 sick + personal days

Apply Today!