Service Professional

Kitchener, ON

Love the Journey

As a 2022 & 2023 Kincentric Best Employer, we approach the employee experience the same way we approach the customer experience. Buying a new home can be rewarding, challenging, and, ultimately, life changing. A new home is not just one of the largest purchases made in a lifetime; it becomes a defining part of the buyer. The employee experience is no different and our deep devotion to our people propels everything we do.

For us to deliver an unparalleled customer experience and drive the business with immense growth ahead, we require a unique mix of unbelievably rare people. We care first and foremost about talent and the unrelenting drive to defy the expectations set out ahead of us. To rise to the occasion, we consistently over-deliver, and live each day with a clear purpose of doing better than we did the day before.

We are searching for an exceptionally talented Service Professional to join our growing team and help us deliver on our customer promise.

As a Service Professional, you have exceptional problem-solving skills and consistently go above and beyond for the customer using your well-rounded construction finishing skills and experience.

What You’ll be Doing:

• Provide diligent and quality work, while completing various hands-on construction tasks during 30-Day and Year-End After Sales Service Appointments including: carpentry, drywall, taping, mudding, painting and other construction tasks.
• Troubleshoot problems and determine appropriate solutions efficiently.
• Supervise sub-contractors to ensure repairs are corrected in an efficient manner, while maintaining superior quality and cleanliness.
• Provide exceptional customer service, going above and beyond to answer homeowner questions, educating and rectifying deficiencies or repairs.

What You Bring to the Table:

• 10+ years of hands-on residential construction experience
• 5+ years experience in a similar service position.
• Well-rounded finishing experience including carpentry, drywall, taping, mudding, and painting.
• Outstanding customer focus and relentless drive to defy expectations throughout the customer experience.
• Strong ability to problem solve.
• Able to perform tasks that require lifting up to 50lbs, bending, twisting, and standing for long periods of time.
• Introductory knowledge of the Ontario building code and Tarion GPG.
• Class G driver's license.
• Post Secondary Education preferred.

Why You Should Join Us:

• Competitive hourly rate and performance-based bonus system
• 4 weeks of vacation after just 1 year
• 100% employer paid benefits for you and your family members
• RRSP Matching Program
• Company cell phone provided
• Discounts on company homes plus first access
• Award-winning company culture
• Numerous opportunities for growth and professional development
• Exciting social events and Employee Recognition Program