Service Advisor - Dealership Excellent compensation
Barrie, ON
Our company has an immediate opening for a full-time Service Advisor. The successful incumbent is an experienced professional who quickly builds rapport with customers and can successfully multi-task in a busy and dynamic Service department. The successful incumbent must be available to work 1 evening alternating weeks and alternating Saturdays to support the needs of our customers. The role reports to our Service Manager
Responsibilities
The Service Advisor has a wide variety of responsibilities, including but not exclusive to:
- Greeting customers on the phone or in person
- Scheduling appointments
- Explaining the nature of repairs to customers, liaising between the technician and the customer
- Providing repair recommendations to customers
- Advising customers how to maintain their vehicle
- Selling parts & labour
- Providing an extraordinary experience for all customers
- Utilizing our corporate programs when required
- Providing updates and escalating issues, when required, to the Service Manager
Skills and Attributes
- An Advisor who interacts with customers in a kind, empathetic and professional manner
- Ability to handle a high volume of customers/appointments without sacrificing accuracy
- Ability to build rapport with customers
- Detail oriented and highly organized
- Team player who knowledge shares with peers and manager
- Excellent written & verbal communication skills
Experience
- Appointment booking experience in a shop or dealership
- Previous experience with Serti is an asset, but not mandatory
- Previous Toyota/Lexus experience is an asset, but not mandatory
Qualifications
- Valid Ontario Drivers License and a clean driving record
Compensation and Benefits/Perks
- Competitive base salary and performance based monthly bonuses
- Comprehensive benefits plan.
- Working for an established family owned & operated dealership in Barrie, a large waterfront community on the western shores of Lake Simcoe.
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